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MYTAG. Limited: Terms and Conditions of Website Use
MYTAG. Limited (“MyTAG”/”we”/”our”/”us”)
Our Registered Office address is:
204 London Road
Hampshire PO7 7AN
Registered in England and Wales, Company Number: 08039799.
You must read, agree with and accept all of these terms prior to using our Service. We recommend that you keep a copy of these terms for your records.
The following terms apply to the entire content of our website at www.ufoundmytag.com (“website”) and to any correspondence between you and us.
MyTAG provide users with a unique online resource for the purpose of reuniting lost property and pets with their respective owners.
We provide a service in which users register their property and/or pets against a product of the MyTAG range which includes a unique identification number
linking them to their property or pet.
If found, the finder either calls our 24/7 MyTAG Support Center or notifies us via our website online of the found item or pet. We will facilitate contact
with you (or your alternative contacts provided within your personal online profile, should we not be able to reach you in the first instance) and the
individual in possession of, or with information regarding, a lost property or a pet belonging to you (the “Service”).
We are not an emergency service.
Our service is to provide information. We will notify your registered next of kin (or key contacts provided by you within your personal online profile) of
any accident or emergency reported to us.
Our 24/7 MyTAG Support Centre will, where necessary and where permission is granted by you, provide critical health or medical information included within
your personal online profile to assist the relevant emergency services in the event of being contacted by them (the “Service”).
Our Service is available only to individuals who are legally capable of entering into binding contracts and who are at least 18 years of age. Our Service
is not available to minors, or to temporarily or indefinitely suspended internet users. A minor can only use this Service in conjunction with parental or
guardian authority. If you do not qualify, please do not use our Service.
By using the MyTAG Service you agree to provide and maintain true, accurate, current and complete information about yourself, and your alternative contacts
supplied by you within your personal online profile, as requested by the required forms.
The content of the information will be decided and provided by you and it is your sole responsibility to keep your information accurate and up-to-date. We
will not be liable for any incorrect and/or out of date information provided by you.
You are able to update or amend your information at any time via our website, sign in under Login and click on Your Account.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is
untrue, inaccurate, not current or incomplete, we retain the right to suspend or terminate your MyTAG account, and refuse any, and all current or future
use of the Service (or any portion thereof).
Password and Security
Your email address and password is required for the registration process. Responsibility for the security and proper use of your password rests with you.
You must keep your password safe and not disclose it to any other person. You agree to immediately notify us of any unauthorised use of your password, or
account, or any other breach of security. You ensure that you exit from your account at the end of each session. We accept no liability for any loss or
damage arising out of any unauthorised or improper use or disclosure of the password or the consequences of such.
Since user verification on the internet is difficult MyTAG cannot and does not confirm each user's purported identity.
For Your Safety and Security
MyTAG will never disclose your personal data to any finder.
MyTAG will allow you and the finder (if the finder agrees) to communicate directly to exchange the property, or pet, by forwarding the finder’s contact
details to you or your designated contacts. We cannot be held liable for any security or theft related incidents arising out of this direct communication.
Please use caution and common sense when using our Service. Please note that there are risks in dealing with people acting under false pretense. Do not, under any circumstances, send money to any person requesting payment for the return of your lost property or pet. Please report
any suspicious activity to your local police.
WE STRONGLY RECOMMEND THAT EXCHANGES OCCUR ONLY AT SECURE LOCATIONS SUCH AS LOCAL POLICE STATIONS, ANIMAL SHELTERS OR OTHER PUBLIC AREAS.
MyTAG Reward Incentives
MyTAG offer a reward incentive on all found MyTAG’s (‘You may be entitled to a reward’). It is offered at the discretion of MyTAG. We retain the right to
amend, suspend or terminate the reward incentive (or any portion thereof) at any time if we have reasonable grounds to believe that the information
provided is untrue, inaccurate, not current or incomplete or for any other reason.
Your Reward Incentives
If you wish to offer a reward, you do this at your own risk. You acknowledge that MyTAG is not responsible for your rewards and cannot guarantee or
otherwise facilitate the payment of rewards or any other payments related to the reuniting of property or pets with their owners.
We discourage the use of excessive reward incentives as this may encourage theft for reward.
Contracts (Rights of Third Parties) Act 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to
it any right to enforce its provisions.
The use of the Service is at your own risk. The Service is provided on an ‘as is’ and ‘as available’ basis. MyTAG disclaim all warranties or conditions,
express or implied, including without limitation, implied warranties and conditions of merchantability and fitness for a particular purpose or
non-infringement. We exclude any liability for any claims arising under civil law including claims under contract or tort.
MyTAG makes no warranty that the Service will meet your requirements, the Service will be uninterrupted, timely or error-free. Any material downloaded or
otherwise obtained through the use of the Service is done at your own risk and that you will be solely responsible for any damage to your computer system
or loss of data that results from the download of any such material.
MyTAG shall not be liable for any direct, indirect, incidental, punitive, exemplary or consequential loss or damages, including but not limited to loss of
profits or contracts, financial loss, loss of income or revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of data or other
intangible losses, resulting from the use or the inability to use the Service, loss or damage to personal property returned through a transaction entered
into through or from the Service, unauthorized access to or alteration of your transmissions or data, statements or conduct from any third party on the
Service, or any other matter relating to the Service.
MyTAG do not guarantee or ensure the return of any lost pet or the condition of any lost pet. You are required to comply with the Control of Dogs Order
1992. MyTAG is not a substitute for this.
MyTAG do not guarantee or ensure the return of any property or the condition it is returned in.
MyTAG shall not be liable if the SOScall wristband/Helmet SOScall sticker comes off during an accident and/or is not readable and/or is not detected by the
emergency services and/or the information on the SOScall wristband/Helmet SOScall sticker /Wallet Recovery Card is not acted upon. MyTAG's text and phone
Services rely on third party mobile networks and phone operators; we therefore cannot be held responsible for the non-delivery or any delay of our Services
where this is caused by a third party network or operator.
MyTAG shall not be liable if, through fraud, deceit or other means, a person or persons falsely claiming to have found a particular item.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, or
misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded, or limited, under applicable law.
You are responsible for all content, that means information, data, text, photographs, or other materials, that you upload or post on the website. We do not
control the content, so therefore we cannot guarantee the accuracy or quality of such content.
All content will be decided and provided by you. We will not be liable for any incorrect and/or out of date content provided by you.
You are prohibited from posting to or from the website any material that is unlawful, confidential, harmful, defamatory, threatening, obscene, indecent,
offensive, pornographic, abusive, discriminatory, racially, ethnically or otherwise illegal, unlawful, or in breach of any criminal or civil law, including
the intellectual property rights of others, not only within this jurisdiction but in any foreign jurisdiction.
You are prohibited from posting to or from the website any material that contains software viruses or any other computer code, files or programs designed
to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
MyTAG shall have the right (but not the obligation) at its sole discretion to refuse or move any content that is available via the Service. Without
limiting the foregoing, MyTAG shall have the right to remove any material it deems objectionable.
You acknowledge and agree that MyTAG will fully co-operate with any law enforcement authorities or court order if requested to do so.
Modifications to Service
MyTAG reserves the right to modify, discontinue, close, temporarily or permanently, the Service (or any part thereof) at any time. You agree that MyTAG
shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. MyTAG reserves the right to cancel or
terminate any service by giving 7 working days notice. MyTAG also reserves the right to cancel or terminate any service with no notice period in the event
of misconduct or abuse of the Service.
MyTAG’s Termination Rights
You agree that MyTAG at its sole discretion, may terminate your password and account (or any part thereof) or use of the Service, and remove and discard
any content within the Service, for any reason, including, without limitation, for lack of use or if MyTAG believes that you have violated or acted
inconsistently with the letter or spirit of these terms. Any abuse of our Service, including the excessive notification (i.e. four notifications within one
year) via our 24/7 Support Centre, each notification registered under one ID number, may result in MyTAG terminating the Service or requesting an
You agree that any termination of your access to the Service under any provision of these terms may be effected without prior notice, and you agree that
MyTAG may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files
or the Service. You agree that MyTAG shall not be liable to you, or any third party, for any termination of your access to the Service.
You agree to hold MyTAG, its subsidiaries, affiliates, directors, officers, agents, consultants, co-branders or other partners, and employees, harmless
from any claim or demand, including legal fees, made by you or any third party due to the Service we provide to you.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial or private purposes, any portion of the Service, use of the
Service, or access to the Service without prior agreement with MyTAG.
You acknowledge and agree that the Service and any software used in connection with the Service contain proprietary and confidential information that is
protected by applicable intellectual property and other laws. You further acknowledge and agree that content contained in sponsor advertisements or
information presented to you through the Service or advertisers is protected by copyrights, trademarks, service marks, patents or other proprietary rights
and laws. Except as expressly authorised by MyTAG or advertisers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works
based on the Service or the software, in whole or in part.
MyTAG logo, trademarks and service marks, and other internet, product and service names are trademarks of MyTAG. Without MyTAG’s prior permission, you
agree not to display or use MyTAG marks in any manner.
Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English Law. You agree to submit to the exclusive jurisdiction of the courts of
England and Wales over any dispute that arises.
Concerns and Complaints
If you wish to raise a concern or complaints, we ask that you please do so in writing to the following address:
The General Manager
Or by email via: firstname.lastname@example.org
Marked to the attention of the General Manager
If we wish to contact you we will use the email/home address you have provided.